A Positive Projection for the BPO Industry in 2016

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photo from aseanup
They say ideal events happen in ideal conditions; it's not really as abstract as it sounds.  However, this is best illustrated using concrete examples to be understood.  In the past two decades, we have seen a rapid growth in the BPO industry in the Philippines. BPOs  are created because there is a demand for efficient, affordable, and convenient services in various fields.  As we all probably know already, BPOs serve a lot of purposes: customer care, information-technology, tourism, marketing, education, business support, medical transcription and other applicable functions.   Thanks to the BPOs, there is regular employment for the country's young work force as veterans search for greener pastures or aim for higher financial gains.  


photo from dailypedia

 BPO pioneers have remained in operation to this day and even have opened different branches across the country.  I can name quite a number that I have seen for the last decade, and some have renamed and repackaged themselves for a better image.  BPOs have chosen to stay for several factors.  Foremost among them is the growing and expanding IT talents in the country.  IT schools are growing every minute too which is  a clear proof that BPOs will be more in-demand and relevant in the future.   Among those who believed and supported the now multi-billion peso industry is DILG Secretary Mar Roxas, who was the former Trade and Industry Secretary.  He led the creation of the Call Center Association of the Philippines, which is the backbone of the BPO industry in the country.   By creating this group, interests of the different stakeholders are protected. In doing this, more foreign companies were encouraged to open branches locally and use the local manpower, especially our talented call center representatives.        
    



 The Philippines has unlimited supply of talented BPO workers just waiting to be tapped and it has the ideal conditions that could attract more BPOs in the future:  government support, highly-trainable individuals and high literacy rate.     

 Secretary Roxas is optimistic we can hit the targeted 1.3 million BPO employees in 2016 as more and more foreign companies are employing local manpower and establishing local branches.   According to latest survey, the Philippines ranks 3rd as having the most BPOs worldwide, replacing Mumbai which now ranks 4th.   Who knows, with proper support from the government, we could edge out our competitors?  

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